FAQ

Digital Purchases

Where's my pattern?

Your digital purchases are ready to download from your purchase receipt screen and are also automatically emailed to you. Please check your junk or spam folders for your download links.

Combined digital and physical purchases.

Your purchase receipt page will have a download option for your digital options. The purchase receipt email you receive will also have the download links in it as well so shop away.

I accidentally entered the wrong email during checkout, what do I do?

This is a grey area in my no refunds on digital purchases policy. Files are automatically sent to the email address. In general, if your mistake is a transposed letter, a forgotten dot or dash, or something similar and easily done I will work with you to get you your files as quickly and easily as possible. If you entered a completely wrong email your purchase will fall under the no refunds on digital items policy. Please confirm the email address more than once before completing your purchase.

I have the download links, but my antivirus keeps blocking the downloads.

This one is a little trickier to fix. Most times you can allow the download, but one particular antivirus software will not allow you to download the files no matter what I've tried. The customers that have this particular software have found they must turn it completely off, download the files, upload to a cloud storage, then turn it back on. These buyers have also found they can download on their mobile device first then move the file to a cloud storage for access across all their devices.

Do you offer refunds on digital purchases?

No. I'm not sorry. Once you hit the pay now button those files are sent. I cannot get them back. If it turns out that you accidentally purchased a pattern that you have already purchased in the past, which is a little more common than you'd think, please hit the chat box, the contact us page on the website, or reply to your receipt mail and send me a message. If I can locate both purchases I offer a free download of a same price digital item.

I downloaded my files, but now I cant find them on my device. Help!

Locate the files tab on your device, organize to most recent, it should be right there. You may have to open your downloads folder as well. If all else fails you're going to have to google it using the search phrase "where do I find digital download files on my computer [android phone or iPhone]?"

Physical item purchases

Items in the De-Stash, Clearance and Print-On-Demand (ie T-Shirts, Mugs, Bags, etc.) items cannot cannot be refunded.

I changed my mind, can I cancel my order?

Most packages ship very quickly. Physical item orders can be cancelled prior to shipping for a full refund. If your order has already shipped you can return it in original packaging and unopened within 7 days of delivery, return shipping will be at your expense and are subject to a 10% restocking fee. Refunds, less the cost of return shipping and 10% restocking fee, will be processed after items are returned and inspected.

I accidentally entered the wrong shipping address, what do I do?

Reach out as soon as possible. Once your order ships there is nothing I can do to stop it from going to the address you entered.

If your order is delivered to the address entered during checkout there is nothing I can do, you are ineligible for a refund or replacement. Please triple check the shipping address you enter at checkout to prevent this issue.

If orders are shipped to the wrong address due to **my mistake** I will replace or refund your item.

The post office lost my package, what do I do?

Reach out to me as soon as you think your package may be lost. The sooner we put a trace on the package the better. If your package is lost we must allow time for a package trace to work or for it to turn up on its own. If after 30 days after putting a trace on your package it has not turned up I will offer a refund or replacement. No refund or replacement will be offered or happen before 30 days of the package trace.

Porch pirates struck, what do I do?

I'm sorry that happened, I will work with you on fling a claim with USPS, but I cannot offer replacement or refund for items shipped and delivered to the address entered during checkout.

Why is shipping so expensive?

Each item is entered into the store with dimensions for shipping it by itself. This means that when ordering multiple items it occasionally overcharges shipping. I always refund shipping overages over $2 as soon as I print your shipping label.

How do I return an item?

Returns are accepted for physical items only **in original packaging and unopened** within 7 days of delivery, return shipping will be **at your expense.** Refunds, less the cost of return shipping and with a 10% restocking fee, will be processed after items are returned and inspected.

Please reach out to me via the chat bot or email to start a return.